CleanPro Solutions
45 Sandton Drive, Sandton
Johannesburg 2196, South Africa
Privacy Policy
At CleanPro Solutions, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our cleaning services. We are committed to maintaining the trust you place in us and protecting your data in accordance with applicable privacy laws, including the Protection of Personal Information Act (POPI Act).
Last Updated: November 2025
Information We Collect
Personal Information You Provide
When you interact with our website or request our services, we may collect the following personal information:
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Contact Details: Your name, email address, phone number, and physical address
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Service Information: Details about the cleaning services you're interested in or have booked
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Communication Records: Content of messages you send us through our contact forms or email
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Property Details: Information about the property where cleaning services will be performed
Automatically Collected Information
When you visit our website, certain information is collected automatically:
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Technical Data: IP address, browser type, operating system, device information
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Usage Data: Pages visited, time spent on pages, navigation paths, referring websites
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Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)
How We Use Your Information
We collect and use your personal information for legitimate business purposes, including:
Service Delivery
Processing service requests, scheduling appointments, providing quotes, and delivering the cleaning services you've requested. This includes communicating with you about your bookings and any changes or updates.
Customer Support
Responding to your inquiries, addressing concerns, resolving issues, and providing assistance related to our services. We may retain communication records to improve our support quality.
Website Improvement
Analyzing how visitors use our website to improve functionality, enhance user experience, and optimize our content. This helps us understand what information is most valuable to our visitors.
Marketing Communications
Sending you information about our services, special offers, or updates that may interest you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.
Legal Compliance
Meeting our legal obligations, protecting our rights, preventing fraud, and ensuring the security of our services and your information.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
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Contractual Necessity:
Processing your information is necessary to provide the cleaning services you've requested
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Consent:
You've given us permission to use your information for specific purposes, such as marketing communications
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Legitimate Interests:
Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
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Legal Obligations:
We must process certain information to comply with applicable laws and regulations
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to keep your information confidential.
Legal Requirements
We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such change and how it affects your data.
With Your Consent
We may share your information with other parties when you've given us explicit permission to do so.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Data transmitted over the internet is encrypted using secure protocols
Strict limitations on who can access your personal information
Continuous monitoring for security vulnerabilities and threats
Data stored on secure servers with regular backups
While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
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Service Records: Information related to services provided is retained for accounting and legal purposes, typically for seven years
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Marketing Data: Contact information for marketing purposes is retained until you opt out or request deletion
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Website Analytics: Anonymous usage data may be retained indefinitely for statistical and improvement purposes
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Inquiries: General inquiries and correspondence are typically retained for three years
Your Rights and Data Management
Under applicable privacy laws, including the POPI Act, you have several rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you and understand how it's being used.
Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal information when it's no longer necessary for the purposes it was collected.
Right to Data Portability
Receive your personal information in a structured, commonly used format or request transfer to another service provider.
Right to Object
Object to processing of your personal information for certain purposes, particularly direct marketing.
Right to Restrict Processing
Request limitation of how we process your information in certain circumstances.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Third-Party Links and Services
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
When you click on links to external websites, you are leaving our site and this Privacy Policy no longer applies. Your interactions with those sites are governed by their own privacy policies and terms of service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes that materially affect your rights, we will provide additional notice through our website or via email if we have your contact information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and transparently.
Contact Us