Terms of Service

These Terms of Service govern your use of the CleanPro Solutions website and the cleaning services we provide. By accessing our website or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

Effective Date: November 2025

1. Service Description and Scope

CleanPro Solutions provides professional cleaning services for residential and commercial properties in the Johannesburg area. Our services include but are not limited to:

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Residential deep cleaning for homes and apartments
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Commercial office maintenance and janitorial services
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Post-construction cleanup and renovation cleaning
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Specialized cleaning services as agreed upon in writing

The specific services provided will be detailed in your service agreement or quote. We reserve the right to modify our service offerings and availability at any time.

2. Acceptable Use Policy

When using our website and services, you agree to:

Provide Accurate Information

Ensure that all information you provide to us is truthful, accurate, and complete. This includes contact details, property information, and service requirements.

Use Services Lawfully

Use our services only for lawful purposes and in accordance with these Terms. You must not use our services in any way that violates local, national, or international law.

Respect Our Staff

Treat our cleaning professionals with respect and courtesy. Harassment, abuse, or threatening behavior toward our staff will result in immediate termination of services.

Maintain Safe Environment

Ensure the property where services are to be performed is safe and accessible for our team. Inform us of any potential hazards or special considerations.

Prohibited Activities:

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Using our services for illegal activities or purposes
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Attempting to damage, disable, or impair our services or website
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Misrepresenting your identity or affiliation with any person or entity
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Interfering with other users' ability to access or use our services

3. Service Access and Requirements

Booking and Scheduling

Services can be requested through our website contact form or by contacting us directly. We will work with you to schedule services at mutually convenient times. All bookings are subject to availability.

We recommend booking at least 48 hours in advance
Same-day bookings may be available based on capacity
Cancellations or rescheduling must be made at least 24 hours before the scheduled service

Property Access

You are responsible for providing our team with safe and reasonable access to the property during scheduled service times. This includes ensuring gates, doors, and relevant areas are accessible, and that any security systems or access codes are communicated in advance.

Age Restrictions

You must be at least 18 years old to enter into a service agreement with CleanPro Solutions. By booking our services, you represent that you have the legal authority to do so.

4. Service Availability and Modifications

Service Uptime and Maintenance

We strive to maintain consistent service availability. However, our services may occasionally be unavailable due to scheduled maintenance, staff availability, public holidays, or unforeseen circumstances. We will make reasonable efforts to notify you in advance of any service interruptions.

Geographic Service Area

Our services are currently available in Johannesburg and surrounding areas. Service availability in specific locations may be subject to our operational capacity and may change without notice. Contact us to confirm service availability in your area.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes changes to service types, pricing, scheduling availability, or service areas. Current clients will be notified of any changes that materially affect their existing service arrangements.

Service Updates

We continuously work to improve our services and may introduce new features, techniques, or service options. These updates are made to enhance quality and customer satisfaction. Updates to existing service agreements will be communicated in advance when they affect the scope or nature of services provided.

5. Intellectual Property Rights

Website Content Ownership

All content on the CleanPro Solutions website, including but not limited to text, graphics, logos, images, and software, is the property of CleanPro Solutions or its content suppliers and is protected by copyright and other intellectual property laws.

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You may view and print content for personal, non-commercial use only
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You may not reproduce, distribute, modify, or create derivative works without our written permission
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Our company name, logo, and trademarks may not be used without authorization

User-Generated Content

If you submit feedback, reviews, or other content through our website or communication channels, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish such content for business purposes, including marketing and service improvement.

Copyright and Trademark Notices

All rights not expressly granted are reserved. The CleanPro Solutions name, logo, and related marks are trademarks of CleanPro Solutions. Other trademarks, service marks, and trade names appearing on our website are the property of their respective owners.

6. Pricing and Payment Terms

Service pricing is provided in quotes based on the specific requirements of each job. Prices listed on our website are for informational purposes and may vary based on property size, condition, and specific service needs.

All prices are quoted in South African Rand (R) and include applicable taxes unless otherwise stated
Payment is due upon completion of services unless other arrangements have been agreed upon
We reserve the right to adjust pricing with reasonable notice for future services
Additional fees may apply for services outside normal operating hours or service areas

7. Service Termination

We reserve the right to refuse service or terminate our relationship with you if:

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You violate these Terms of Service
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You engage in behavior that threatens the safety or well-being of our staff
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Payment obligations are not met in a timely manner
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We determine that continuing services would not be in our mutual best interest

Either party may terminate an ongoing service arrangement with appropriate notice as specified in the service agreement. One-time services are complete upon payment and do not require formal termination.

Questions About These Terms?

If you have questions or concerns about these Terms of Service, please contact us. We're here to ensure you understand your rights and obligations when using our services.

Contact Us